Support

Last updated: September 15, 2026

Need help with Common? Email hello@getcommon.ca. A person reads it — no ticket numbers, no bots — and you'll usually hear back the same day.

Contact

Email: hello@getcommon.ca

It helps if you tell us what you were trying to do, what happened instead, and which phone you're on. A screenshot is welcome but not required.

Common is made by Solid Ground, a division of Wild Forest Inc., in Calgary, Canada.

How do bubbles, colours and joining work? The Help page covers all of it in a few minutes' reading.
I want to delete my account. In the app, open You, then Privacy and account, then Delete your account. Deleting removes your account, everything you started, and your history. Anything you joined stays, without your name on it. If you can't get into the app, email us from any address and we'll do it for you.
Someone is making me uncomfortable. Block them from their profile; blocking is always silent. You can also report any plan or person in the app. The Safety page explains how both work.
What do you know about me? Very little, on purpose. The Privacy page lists exactly what we hold, and you can ask us for a copy, a correction, or a deletion at any time.
I'm not getting notifications. Check that Common is allowed to send notifications in your phone's Settings, and that the kinds of alert you want are switched on under You › Notifications. If that's all fine, write to us.
I want Common in my neighbourhood. We'd love that. Tell us where you are.